As the Operations Manager of GambleAware since August 2015, Natalie manages the operational delivery of GambleAware's programme of activities, and is also the Company Secretary.

Natalie joined GambleAware in 2006, and then in 2009 to 2012 worked as the Head of Office and Secretariat for GambleAware and the Responsible Gambling Strategy Board (now called the Advisory Board for Safer Gambling).

Natalie holds an MBA in Charity Management with a dissertation focus of governance best practice. Natalie also has a degree and postgraduate diploma in psychology and gambling addiction from the University of Sydney and has worked at the University's Gambling Treatment Clinic as a Research Assistant.