Evaluation Projects

Evaluation projects in delivery are listed below. Published evaluation reports can be found on the Evaluation Publications page.

Treatment and support

Foundation Evaluation of Primary Care Gambling Service - IFF

Overview
The Primary Care Gambling Service is a new, GP led, primary care based, integrated-intermediate service, which will form a bridge between existing community and specialist-based services (GamCare) and the National Gambling Treatment Service. The Primary Care Gambling Service provides a range of interventions, including prescribing, psychological treatments, assessment, and case management while ensuring close liaison with general practice teams.

The Primary Care Gambling Service will, in the first instance, have six hubs across South East London with primary care staff in GP practices, Primary Care Networks and Unscheduled Care settings helping to identify, assess and provide therapeutic intervention to gamblers. It adapts a successful ‘shared care’ scheme that already exists across these Practices for substance misuse service provision, where GPs, nurses and specialists work jointly and share the care of their patients.

The Primary Care Gambling Service is a 2-year project delivered by The Hurley Group, which runs from September 2019 to September 2021. The new service, which is not being funded by GambleAware, opened for patients in January 2020.

GambleAware has commissioned this foundation evaluation as part of its strategic aim to minimise the level of gambling harm by generating the ‘what works’ evidence to support and inform education and early intervention approaches and tools, and treatment & support service design and commissioning. This foundation evaluation will build the evidence base around referral pathways to gambling support services in the primary care setting.

The Evaluation
This foundation stage evaluation aims to establish clear guidance for the full evaluation of the programme. This guidance will include the development of the programme’s Logic Model; assessment of the feasibility of evaluation methods; and clear recommendations about the methodology of a future impact evaluation.

Methods
Qualitative research methods will be used to create primary data for the foundation evaluation, including depth interviews. Secondary data analysis of management information will also be conducted.

Project Lead
Rowan Foster, Kelsey Beninger, IFF

Timeline
October 2020 - February 2021

Foundation Evaluation of Surrey Prisons Gambling Service - KantarPublic

Overview
The Surrey Prisons Gambling Service (SPGS) will operate in five Surrey prisons where Central and North West London (CNWL) Addiction Services already deliver primary care, mental health, and substance misuse services.

The SPGS will include screening and treatment for problem gambling across all five prisons, namely HMP Bronzefield, HMP High Down, HMP Downview, HMP Send and HMP Coldingley. The programme’s core aims include identifying the prevalence of problem gambling across these prisons and creating a uniform process for awareness raising and screening for problem gambling.

The SPGS is a 3-year programme which runs from July 2020 to April 2023. GambleAware has commissioned this programme as part of its strategic aim to minimise the level of gambling-related harm by funding effective harm-minimisation strategies and helping individuals experiencing harm to access support.

The Evaluation
With the service mobilisation phase running from August to December 2020, this foundation stage evaluation aims to establish clear guidance for the full evaluation of the programme. This guidance will include the development of the programme’s Logic Model; assessment of the feasibility of evaluation methods; and clear recommendations about the methodology of future process and impact evaluation strands.

Methods
Qualitative research methods will be used to create primary data for the foundation evaluation, including depth interviews. Secondary data analysis of management information will also be conducted.

Project Lead
Ben Collins & Rosie Giles, KantarPublic

Timeline
October 2020 - January 2021

Evaluation of the Gambling Support Service (England and Wales) - KantarPublic

Overview
Gambling Support Service (England and Wales) is run and managed by Citizens Advice (England and Wales). The programme aims to raise awareness of gambling harms and provide advice to the public about the risks of gambling and what support is available. It provides education and training for frontline service providers, and delivers support for individuals experiencing gambling harms, referring them to specialist services where appropriate.

Following a successful pilot in Newport, a new programme was commissioned to run between October 2018 and December 2020. The service runs across 12 regions within the Citizens Advice network in England and Wales.  A similar programme has been commissioned with Citizens Advice Scotland, commencing in April 2020.

The Evaluation
The aims of the evaluation are to report on the effectiveness and early outcomes of Gambling Support Service (England and Wales); and to identify lessons learned and recommendations for service delivery improvement in the remainder of the England and Wales programme and for the new programme in Scotland.

The process evaluation will explore and report on the management processes used to create and deliver the programme across the 12 regions. The impact evaluation will investigate and report on the early achieved outcomes of the service, both at a preliminary stage and then on the close of the programme.

Methods
Qualitative and quantitative research methods will be used to create primary data for the evaluation, including depth interviews, case studies, impact reflection workshops and an online survey. Secondary data analysis of management information and survey findings will also be conducted.

Project Lead
Ben Collins, KantarPublic

Timeline
Summer 2020-Spring 2021

Related Resources
Citizens Advice England & Wales Project

Evaluation of the Scottish Gambling Education Hub - IFF

Overview
The Scottish Gambling Education Hub is a national gambling education and prevention programme which works in a variety of settings across Scotland. The programme is delivered by Fast Forward, and offers free training, support and resources for professionals working with young people and families, as well as for young people themselves. The Hub encompasses seven different activities including CPD training, policy guidance, a professional network, education toolkit and advice booklets, online gambling harm messages for Further and Higher Education institutions and the delivery of theatrical performances to secondary school pupils

The Evaluation
The aims of the evaluation are to assess the effectiveness and early outcomes of the Scottish Gambling Education Hub programme; to inform decision making on improvements or extensions to the programme; and to create an evaluation legacy by strengthening monitoring and evaluation capacity and capabilities.

The process evaluation will provide formative and summative feedback on the implementation of the Hub and its seven activities. The impact evaluation will explore the added value of the Hub.

Methods
Qualitative and quantitative research methods will be used to create primary data for the evaluation, including depth interviews and an online survey. Secondary data analysis of management information, survey findings and website statistics will also be conducted.

Project Lead
Kelsey Beninger, IFF

Timeline
Summer 2020- Spring 2022

Related Resources
Scottish Gambling Education Hub Project, Fast Forward 

Industry-based initiatives

Evaluation of the Safer Gambling Messaging Phase 2 - Behavioural Insights Team

Overview
This project focuses on developing safer gambling messaging in collaboration with gambling industry operators. New formats of messages will be trialled by operators, originally in both in online and land-based gambling contexts. However, the impact of the COVID-19 pandemic has meant that land-based gambling contexts were unavailable from the end of March 2020.

There are two key components to this piece of research. First, gambling operators will be supported to develop and trial new approaches to communicating messages about safer gambling behaviours. Second, operators will be provided with instruction and guidance on how to measure the impact of their message trials.

The Evaluation
The aims of the evaluation are to assess the effectiveness and outcomes of the Safer Gambling Messaging Phase 2 project; and to set out the implications for the extension of the pilot project nationally.

The process evaluation will explore and report on the different management processes used by operators; these will include the co-creation process for developing the interventions, the implementation of specific interventions, and the factors affecting their effectiveness.

The impact evaluation will investigate and report on the causal impact of the messages on consumer behaviour.

Methods
Qualitative research methods, including depth interviews, will be used for the process evaluation. Secondary data analysis of management information will also be conducted.

Quantitative research methods will be used to determine the causal impact of the designed intervention(s) to the highest degree of scientific rigour. Wherever possible, randomised controlled trials (RCTs), will be used. Where RCTs are not possible, either quasi-experimental methods such as difference-in-difference, or pre-post evaluation methods will be deployed.

Project Lead
James Lawrence, Behavioural Insights Team

Timeline
Spring 2020-Autumn 2020

Related resources
Safer Gambling Campaign