National Gambling Treatment Service

The National Gambling Treatment Service provides safe, effective treatment for gambling problems, free at the point of delivery. Treatment provision includes brief intervention, counselling, psychotherapy including CBT, psychiatric care and residential rehabilitation.

The National Gambling Treatment Service is commissioned by GambleAware and is provided by a network of NHS and voluntary sector organisations in England, Scotland and Wales.

Referrals, including self-referrals are made via the National Gambling Helpline and chatline which can also provide practical advice and support for people who do not want to access treatment. 

The National Gambling Treatment Service works closely with other statutory services and agencies where individuals are identified as needing treatment for other conditions, such as poor mental health.

We work alongside the NHS and other statutory and voluntary sector agencies in England, Scotland and Wales to support a place-based approach for local populations, and to map care pathways and develop referral routes.

Performance data are collected on activity and outcomes and reported publicly. GambleAware and the providers which it commissions are working together to deliver rapid expansion in the capacity of the National Gambling Treatment Service to ensure that more problem gamblers and affected others get the help that they need.

There is currently £26 million of treatment funding under active management.


CNWL NHS Foundation Trust Problem Gambling Clinic

Leeds and York Partnership NHS Foundation Trust

Gordon Moody Association

Treatment provider 'wait-times'

GambleAware will publish quarterly updates on 'wait-times' for assessment and treatment at GambleAware-funded services:

Treatment Provider 'wait-times' - March 2019

Data Reporting Framework

All treatment services funded as part of GambleAware's developing National Problem Gambling Service implement GambleAware's pioneering Data Reporting Framework (DRF). This ensures that data is compiled on the nature and outcomes of the treatment they provide to a nationally agreed standard. 

GambleAware has commissioned a company called ViewIt UK to begin independent collection and analysis of output and outcome data with more granular detail. Data will be validated by checks and procedures similar to those that fulfil that function for the National Drug Treatment Monitoring System on behalf of Public Health England (PHE), and the system made available to the NHS.

This data will allow GambleAware to rigorously evaluate these outcomes on the basis of robust and comparable evidence. GambleAware is actively encouraging other non-GambleAware funded problem gambling treatment services to use the DRF to help build what is anticipated to be a world-leading dataset, and to inform the development of best practice and outstanding care in Great Britain. 

The full Data Reporting Framework Guidance and Specification is available to download and each section can be downloaded individually below:
Data Reporting Framework Specification.
Data Reporting Framework User Guidance.
Data Reporting Framework User Guidance Appendix 1.